Are you our new team member?
Permanent Position (100%)
About Us
Ski Lodge Engelberg is a mountain lodge founded by two skiing friends who set out to create the ultimate place to stay on a mountain holiday. Today, people who love the mountain as much as we do come here from all over the world. We are passionate about local knowledge of the village and mountain, staff who love service as much as nature, gourmet cuisine and quirky design. We are eager to keep developing and renewing ourselves together with our staff.
The place to be
Brasserie Konrad is our pride and joy. Our chefs send out everything from a Michelin-quality starter to a hamburger or an exciting new take on a classic tartar. Together with the bar, it is the heart and pulse of the hotel, loved by travellers and locals alike. Our wine and avec lists are of high quality, with hand-picked producers, and we seat 100–150 guests on a busy night.
The role
You own the guest experience at Brasserie Konrad and the Ski Lodge Bar. You lead the restaurant and bar teams, are accountable for revenue, margins, and guest satisfaction, and are part of the hotel’s management group. The role is hands-on: you are present during peak service hours and also handle budgeting, purchasing, scheduling, and reporting. Working hours include daytime, evenings, and weekends, mostly evenings.
We are looking for:
- A true, unconditional love for the mountains and the outdoors.
- Very strong service experience, ideally from hotels or quality restaurants.
- Fluent English (spoken and written) and a working command of German.
- Strong customer service skills and a friendly, professional manner.
- Confidence with computerised booking and payment systems.
- The ability to handle stress and stay well organised during busy service.
- Knowledge of wine and spirits, plus knowledge of and interest in food.
Your responsibilities:
- Guest experience, service quality, and sales, including handling complaints and coaching the team to do the same.
- Delivering budgeted targets for revenue, margins, and guest satisfaction, and building the annual budget with the CEO.
- Finances: purchases, invoices, payments, revenue, and cost management.
- Driving group, conference, and après-ski sales with operations, sales, and our marketing manager.
- Beverage, wine, and avec assortment, plus menus developed with the Head Chef and CEO, and finalised on time.
- Purchasing, delivery, and inventory of food and beverages, together with the kitchen.
- Recruiting, contracts, onboarding, scheduling, coaching and service training of the restaurant and bar teams.
- Regular staff meetings and evaluations with follow-up, plus control of staff and service hours.
- Reducing waste and supporting our environmental goals.
- Cashier and booking systems
- Compliance with the alcohol and drug policy, sales-related legal responsibilities, and fire and security procedures.
What we offer:
- A leadership role in the management group, with real influence over the offering.
- A restaurant and bar with a strong local reputation and loyal guests.
- A team that cares about service, food, drinks, and the mountains.
- Engelberg as your backyard: skiing, hiking, and mountain life on your doorstep.
- Support for your continued development.
How to apply
Send a short introduction, your CV, your possible start date and what draws you to Engelberg to our CEO hugo.magnusson@skilodgeengelberg.com. Please apply as soon as possible, as selection is ongoing.
Interviews can be held in person or online.
We look forward to meeting you!
